Founder’s Office Associate

Location: Nine Elms, London | Full-time

About Zapp

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

The Role

As a Founder’s Office Associate, you will be at the centre of strategic execution, working across multiple business functions to drive impact. This is a high-visibility role that requires exceptional analytical, communication, and problem-solving skills. You will work closely with senior leadership, supporting the Founder in decision-making, operational execution, and special projects. The ideal candidate will be highly adaptable, proactive, and comfortable working under pressure in a dynamic environment. A background in consulting, investment banking, or a high-growth start-up is strongly preferred.

Key Responsibilities and Expectations

• Strategic Execution: Work closely with the Founder to break down high-level strategic objectives into actionable tasks, ensuring timely execution across multiple departments.

• Cross-functional Collaboration: Partner with teams across commercial, marketing, operations, finance and product to support key initiatives and ensure alignment with company goals.

• End-to-End Project Delivery: Own and manage critical cross-functional projects from scoping to completion, ensuring timelines, stakeholder engagement, and outcomes are achieved. Provide clear reporting and learnings on progress and results.

• Operational Optimisation: Identify inefficiencies and implement process improvements to drive operational excellence, using data to prioritise and measure the impact of changes.

• Investor & Board Support: Assist with preparing materials for investors, board meetings, and leadership updates, grounded in data and strategic insight.

• Ad-hoc Leadership Support: Provide hands-on support to the Founder and leadership team, adapting to rapidly changing priorities.

Core Competencies and Skills

• 3-5 years in strategy consulting, investment banking, venture capital, or a high-growth start-up.

• Strong problem-solving skills with a data-driven approach to decision-making.

• Ability to turn strategic plans into tangible results with a bias for action.

• Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.

• Comfortable working in a high-pressure, fast-paced environment with shifting priorities.

• A relentless pursuit of excellence, attention to detail, and a proactive approach to problem-solving.

• Self-starter with a high degree of autonomy and accountability.

Benefits

• Competitive salary

• Enjoy 25 days of holiday per year (plus all bank holidays).

• Private Health Insurance.

• Zapp Credit for testing the Zapp service and experience

• Lunch provided 4 days of a week at HQ

• Extended sick pay and maternity/paternity leave pay.

• Cycle to work scheme.